Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Oct 19, 2025 - 17:22 EDT

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 19, 2025 - 16:22 EDT

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

TRICARE West is failing at 81.82%
Posted Oct 19, 2025 - 16:04 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).