Realtime Eligibility High Failure Rate - United Healthcare
Incident Report for Realtime Dashboard
Resolved
This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 21, 2024 - 00:38 EST
Monitoring
United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 20, 2024 - 23:36 EST
Investigating
A high failure rate has been detected for 4 United Healthcare payer(s).

United Healthcare Direct is failing at 28.26%
United Healthcare Ovations (AARP) is failing at 14.29%
United Healthcare (Medicare Advantage) is failing at 60%
AARP Medicare Complete (Secure Horizons) is failing at 100%
Posted Nov 20, 2024 - 23:30 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).
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