Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted May 04, 2026 - 01:09 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted May 04, 2026 - 00:07 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Affordable Health Choices (SM) - SRC is failing at 25%
Posted May 04, 2026 - 00:03 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).