Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jun 27, 2026 - 21:15 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jun 27, 2026 - 20:14 EDT

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Aetna is failing at 25%
Aetna (Medicare Advantage) is failing at 50%
Posted Jun 27, 2026 - 20:08 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).