Realtime Eligibility High Failure Rate - United Healthcare
Incident Report for Realtime Dashboard
Resolved
This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 29, 2024 - 03:34 EDT
Monitoring
United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 29, 2024 - 02:32 EDT
Investigating
A high failure rate has been detected for 2 United Healthcare payer(s).

Golden Rule is failing at 75%
All Savers Insurance (United HealthOne) is failing at 100%
Posted Apr 29, 2024 - 02:18 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).