Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Aug 03, 2026 - 03:00 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Aug 03, 2026 - 01:58 EDT

Investigating

A high failure rate has been detected for 2 United Healthcare payer(s).

United Healthcare Direct is failing at 10.53%
Posted Aug 03, 2026 - 00:02 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).