Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Dec 08, 2025 - 23:12 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 08, 2025 - 22:10 EST

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Aetna (Medicare Advantage) is failing at 33.33%
Posted Dec 08, 2025 - 22:02 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).