Realtime Eligibility High Failure Rate - BCBS Tennessee

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 08, 2025 - 12:06 EDT

Monitoring

BCBS Tennessee now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 10:56 EDT

Investigating

A high failure rate of 10% has been detected for BCBS Tennessee.
Posted Apr 08, 2025 - 10:54 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Tennessee).