Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.

Posted Oct 20, 2025 - 06:28 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability

Posted Oct 20, 2025 - 05:26 EDT

Investigating

A high failure rate has been detected for 5 United Healthcare payer(s).

United Healthcare Direct is failing at 79.49%
AARP Medicare Complete (Secure Horizons) is failing at 100%
United Healthcare Ovations (AARP) is failing at 75%
United Healthcare (Medicare Advantage) is failing at 80%
Golden Rule is failing at 50%

Posted Oct 20, 2025 - 03:12 EDT

This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).