Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 07, 2026 - 16:46 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 07, 2026 - 15:44 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health Kentucky is failing at 20%
Posted Apr 07, 2026 - 15:38 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).