Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Dec 09, 2025 - 04:30 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 09, 2025 - 03:28 EST

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Aetna Senior Supplemental is failing at 66.67%
Aetna Better Health Louisiana is failing at 100%
Posted Dec 09, 2025 - 03:24 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).