Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Jan 20, 2026 - 08:36 EST

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 07:34 EST

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

United Healthcare Direct is failing at 11.27%
Posted Jan 20, 2026 - 07:32 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).