Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jun 27, 2026 - 20:00 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jun 27, 2026 - 18:58 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna is failing at 13.33%
Posted Jun 27, 2026 - 18:44 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).