Realtime Eligibility High Failure Rate - BCBS Massachusetts

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Feb 02, 2026 - 16:18 EST

Monitoring

BCBS Massachusetts now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Feb 02, 2026 - 15:16 EST

Investigating

A high failure rate of 10% has been detected for BCBS Massachusetts.
Posted Feb 02, 2026 - 15:12 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Massachusetts).