Realtime Eligibility High Failure Rate - BCBS North Carolina

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Mar 21, 2025 - 11:00 EDT

Monitoring

BCBS North Carolina now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Mar 21, 2025 - 09:58 EDT

Investigating

A high failure rate of 15% has been detected for BCBS North Carolina.
Posted Mar 21, 2025 - 09:46 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS North Carolina).