Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 12, 2026 - 08:14 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 12, 2026 - 07:12 EDT

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Aetna is failing at 16%
Aetna Better Health Kentucky is failing at 50%
Posted Apr 12, 2026 - 07:02 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).