Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Feb 04, 2026 - 10:04 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Feb 04, 2026 - 09:04 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health Ohio (MyCareOhio) is failing at 50%
Posted Feb 04, 2026 - 08:58 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).