Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 16, 2025 - 01:14 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 16, 2025 - 00:12 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Medicaid Texas and CHIP is failing at 20%
Posted Sep 16, 2025 - 00:08 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).