Realtime Eligibility High Failure Rate - Sunshine Health (formerly known as Sunshine State Health Plan)

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.

Posted Jan 20, 2026 - 11:40 EST

Monitoring

Sunshine Health (formerly known as Sunshine State Health Plan) now is operating within acceptable limits. Availity continues to closely monitor this connection for stability

Posted Jan 20, 2026 - 10:38 EST

Investigating

A high failure rate of 11% has been detected for Sunshine Health (formerly known as Sunshine State Health Plan).

Posted Jan 20, 2026 - 10:32 EST

This incident affected: Realtime Eligibilty Payer Connectivity and Response (Sunshine Health (formerly known as Sunshine State Health Plan)).