Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 07, 2026 - 19:38 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 07, 2026 - 18:36 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna (Medicare Advantage) is failing at 11.76%
Posted Apr 07, 2026 - 18:20 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).