Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 04, 2025 - 17:34 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 16:32 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Medicaid Texas and CHIP is failing at 14.29%
Posted Nov 04, 2025 - 16:30 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).