Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jul 03, 2025 - 12:24 EDT

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jul 03, 2025 - 11:22 EDT

Investigating

A high failure rate has been detected for 1 Medicare payer(s).

Blue Cross Community Health Plans is failing at 17.65%
Posted Jul 03, 2025 - 11:10 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).