Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Dec 04, 2025 - 16:46 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 04, 2025 - 15:44 EST

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Affordable Health Choices (SM) - SRC is failing at 12.5%
Posted Dec 04, 2025 - 15:38 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).