Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted May 02, 2026 - 14:45 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted May 02, 2026 - 13:43 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health Kentucky is failing at 14.29%
Posted May 02, 2026 - 13:41 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).