Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Nov 04, 2025 - 14:42 EST

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 13:40 EST

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

UnitedHealthcare Community Plan AZ (Arizona Physicians IPA) is failing at 20%
Posted Nov 04, 2025 - 13:34 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).