Realtime Eligibility High Failure Rate - Sunshine Health (formerly known as Sunshine State Health Plan)

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.

Posted May 03, 2026 - 20:19 EDT

Monitoring

Sunshine Health (formerly known as Sunshine State Health Plan) now is operating within acceptable limits. Availity continues to closely monitor this connection for stability

Posted May 03, 2026 - 19:16 EDT

Update

Availity continues to monitor the status of this connection. Updates will be posted as additional information is known.

Posted May 03, 2026 - 15:35 EDT

Investigating

A high failure rate of 10% has been detected for Sunshine Health (formerly known as Sunshine State Health Plan).

Posted May 02, 2026 - 15:33 EDT

This incident affected: Realtime Eligibilty Payer Connectivity and Response (Sunshine Health (formerly known as Sunshine State Health Plan)).