Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 07, 2026 - 16:10 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 07, 2026 - 15:08 EDT

Investigating

A high failure rate has been detected for 2 United Healthcare payer(s).

United Healthcare Ovations (AARP) is failing at 11%
Golden Rule is failing at 33.33%
Posted Apr 07, 2026 - 15:04 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).