Realtime Eligibility High Failure Rate - Anthem

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 08, 2025 - 08:08 EDT

Monitoring

Anthem now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 07:08 EDT

Investigating

A high failure rate has been detected for 1 Anthem payer(s).

Anthem BCBS Kentucky is failing at 14.81%
Posted Apr 08, 2025 - 07:03 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Anthem).