Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Mar 21, 2025 - 10:46 EDT

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Mar 21, 2025 - 09:44 EDT

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

Tricare East (DOS prior to 1-01-2025) is failing at 25%
Posted Mar 21, 2025 - 09:34 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).