Realtime Eligibility High Failure Rate - Anthem

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 16, 2025 - 03:18 EDT

Monitoring

Anthem now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 16, 2025 - 02:18 EDT

Investigating

A high failure rate has been detected for 7 Anthem payer(s).

Anthem BCBS Indiana is failing at 13.42%
Anthem BCBS Ohio is failing at 13.75%
Anthem BC California is failing at 57.69%
Amerigroup is failing at 16%
Empire BCBS New York is failing at 66.67%
Anthem BCBS Virginia is failing at 100%
Anthem BCBS Georgia is failing at 100%
Posted Sep 16, 2025 - 02:10 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Anthem).
← Current Status Powered by Atlassian Statuspage