Realtime Eligibility High Failure Rate - United Healthcare
Incident Report for Realtime Dashboard
Resolved
This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 20, 2024 - 13:12 EST
Monitoring
United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 20, 2024 - 12:10 EST
Investigating
A high failure rate has been detected for 1 United Healthcare payer(s).

Golden Rule is failing at 33.33%
Posted Nov 20, 2024 - 12:06 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).