Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Oct 20, 2025 - 06:26 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Oct 20, 2025 - 05:24 EDT

Investigating

A high failure rate has been detected for 5 Aetna payer(s).

Aetna (Medicare Advantage) is failing at 76%
Aetna is failing at 70.83%
Aetna Senior Supplemental is failing at 75%
Aetna Medicaid Texas and CHIP is failing at 100%
Illinicare Health Plan is failing at 100%
Posted Oct 20, 2025 - 03:50 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).
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