Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 04, 2025 - 22:12 EST

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 04, 2025 - 21:10 EST

Investigating

A high failure rate has been detected for 2 Medicare payer(s).

Medicare South California B is failing at 11.76%
DMERC Region B is failing at 16.67%
Posted Nov 04, 2025 - 21:03 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).