Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 08, 2025 - 12:22 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 11:22 EDT

Investigating

A high failure rate has been detected for 3 Aetna payer(s).

Aetna is failing at 14.23%
Aetna (Medicare Advantage) is failing at 16.28%
Aetna Better Health Louisiana is failing at 100%
Posted Apr 08, 2025 - 11:12 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).