Realtime Eligibility High Failure Rate - BCBS Massachusetts

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Nov 14, 2025 - 09:58 EST

Monitoring

BCBS Massachusetts now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Nov 14, 2025 - 08:56 EST

Investigating

A high failure rate of 10% has been detected for BCBS Massachusetts.
Posted Nov 14, 2025 - 08:54 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (BCBS Massachusetts).