Realtime Eligibility High Failure Rate - Medicaid New York

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 08, 2025 - 11:50 EDT

Monitoring

Medicaid New York now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 10:46 EDT

Investigating

A high failure rate of 38% has been detected for Medicaid New York.
Posted Apr 08, 2025 - 10:30 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicaid New York).