Realtime Eligibility High Failure Rate - Medicaid DC

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 16, 2025 - 01:30 EDT

Monitoring

Medicaid DC now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 16, 2025 - 00:28 EDT

Investigating

A high failure rate of 72% has been detected for Medicaid DC.
Posted Sep 16, 2025 - 00:04 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicaid DC).