Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Jan 20, 2026 - 14:10 EST

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 20, 2026 - 13:08 EST

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

TRICARE West is failing at 13.33%
Posted Jan 20, 2026 - 12:58 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).