Realtime Eligibility High Failure Rate - Anthem

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Mar 21, 2025 - 09:38 EDT

Monitoring

Anthem now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Mar 21, 2025 - 08:36 EDT

Investigating

A high failure rate has been detected for 1 Anthem payer(s).

Anthem BC California is failing at 11.76%
Posted Mar 21, 2025 - 08:34 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Anthem).