Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Dec 04, 2025 - 10:22 EST

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 04, 2025 - 09:22 EST

Investigating

A high failure rate has been detected for 2 Aetna payer(s).

Illinicare Health Plan is failing at 16.67%
Aetna Better Health Louisiana is failing at 100%
Posted Dec 04, 2025 - 09:18 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).