Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jan 12, 2026 - 17:38 EST

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jan 12, 2026 - 16:36 EST

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

TRICARE West is failing at 18.75%
Posted Jan 12, 2026 - 16:30 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).