Realtime Eligibility High Failure Rate - Medicaid Illinois

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jul 03, 2025 - 13:48 EDT

Monitoring

Medicaid Illinois now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jul 03, 2025 - 12:48 EDT

Investigating

A high failure rate has been detected for 1 Medicaid Illinois payer(s).

CountyCare (Medicaid IL MCO) is failing at 25%
Posted Jul 03, 2025 - 12:42 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicaid Illinois).