Realtime Eligibility High Failure Rate - Anthem

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 15, 2025 - 21:12 EDT

Monitoring

Anthem now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 15, 2025 - 20:12 EDT

Investigating

A high failure rate has been detected for 1 Anthem payer(s).

Anthem BCBS Virginia is failing at 20%
Posted Sep 15, 2025 - 20:08 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Anthem).