Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Apr 07, 2026 - 20:46 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 07, 2026 - 19:46 EDT

Investigating

A high failure rate has been detected for 3 Aetna payer(s).

Aetna (Medicare Advantage) is failing at 42.86%
Aetna Better Health Virginia is failing at 100%
Posted Apr 07, 2026 - 19:40 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).