Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Sep 16, 2025 - 00:58 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Sep 15, 2025 - 23:56 EDT

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

United Healthcare Direct is failing at 14.93%
Posted Sep 15, 2025 - 23:44 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).