Realtime Eligibility High Failure Rate - United Healthcare
Incident Report for Realtime Dashboard
Resolved
This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 28, 2024 - 22:46 EDT
Monitoring
United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 28, 2024 - 21:46 EDT
Investigating
A high failure rate has been detected for 1 United Healthcare payer(s).

United Healthcare Direct is failing at 26.53%
Posted Apr 28, 2024 - 20:02 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).