Realtime Eligibility High Failure Rate - United Healthcare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Apr 08, 2025 - 07:01 EDT

Monitoring

United Healthcare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Apr 08, 2025 - 05:56 EDT

Investigating

A high failure rate has been detected for 1 United Healthcare payer(s).

AARP Medicare Complete (Secure Horizons) is failing at 12.5%
Posted Apr 08, 2025 - 05:50 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (United Healthcare).