Realtime Eligibility High Failure Rate - Aetna

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted Jul 03, 2025 - 23:28 EDT

Monitoring

Aetna now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Jul 03, 2025 - 22:26 EDT

Investigating

A high failure rate has been detected for 1 Aetna payer(s).

Aetna Better Health Kentucky is failing at 50%
Posted Jul 03, 2025 - 22:22 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Aetna).