Realtime Eligibility High Failure Rate - Medicare

Incident Report for Realtime Dashboard

Resolved

This issue has been resolved. All associated payers are operating with acceptable limits.
Posted May 19, 2026 - 12:22 EDT

Monitoring

Medicare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted May 19, 2026 - 11:20 EDT

Investigating

A high failure rate has been detected for 1 Medicare payer(s).

Blue Cross Community Health Plans is failing at 15.38%
Posted May 19, 2026 - 11:12 EDT
This incident affected: Realtime Eligibilty Payer Connectivity and Response (Medicare).