Realtime Eligibility High Failure Rate - TriCare

Incident Report for Realtime Dashboard

Resolved

This incident has been resolved.
Posted Dec 04, 2025 - 13:10 EST

Monitoring

TriCare now is operating within acceptable limits. Availity continues to closely monitor this connection for stability
Posted Dec 04, 2025 - 12:08 EST

Investigating

A high failure rate has been detected for 1 TriCare payer(s).

TRICARE West is failing at 27.5%
Posted Dec 04, 2025 - 11:50 EST
This incident affected: Realtime Eligibilty Payer Connectivity and Response (TriCare).